I have dashboard charts using reports and "<unknown sheet>" appears in them

Paris.TechProjSpec

Is there a way around this?

It is appearing in the Sheet Name list and just looks a bit unprofessional. My reports do use summary but not group.

Paul Newcome

Are you able to provide screenshots for context?

Paris.TechProjSpec

First image shows the report that leverages Summary but not Group

Second image shows the odd item showing up on the Dashboard charts that I'd like to get rid of if possible

Thanks!

Paul Newcome

You may want to reach out to Support. I've not seen that before, and it looks like you may have a bit of a bug in the system.

shawnconnelly77

I am having the exact same issue. Any update?

Paris.TechProjSpec

I did submit a ticket and explained that it seems to be when we use Summarize, that even though the new report charts aren't supposed to support the Total row, that the glitch is being caused by it trying to account for the Total row. When I removed the Summarize items I had on the report, it disappeared.

They closed the ticket because they wanted a video/full screen shots, but I was out of the office.

I am leaving for extended PTO so I will have to wait on this until 7/1 I think so I can be available for the back-and-forth and keep the ticket open to get resolution.

Danielle_Melendez

I'm experiencing this issue as well. Was there any progress on this?

Paris.TechProjSpec

No, I find the support experience frustrating so I gave up (the amount of back and forth required to get the ticket into the right person's hands, and that it has to happen within strict timeframes or they close the ticket). If anyone else has better luck with their ticket getting resolved I would be very curious to know the outcome.