Lost Sheets

htperth

Hi,

I had two admin accounts and was looking to close the older admin account so changed ownership of several sheets to the admin that was to remain.

When I logged in as the retained admin, I noted that many of the sheets had disappeared. These sheets are critical to our business so how can I restore them? I have raised a support ticket with Smartsheets last week and assigned a support number with David as the support person but have had no calls, messages or updates from them even after trying daily to contact them via support message.

Will appreciate any help with this as it is urgent to restore the lost sheets.

Andrée Starå

Hi @htperth

I hope you're well and safe!

Have you checked the Sheets and the Deleted sections?

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week & Happy Independence Day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @htperth

I hope you're well and safe!

Have you checked the Sheets and the Deleted sections?

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week & Happy Independence Day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Genevieve P.

Hi @htperth

I agree with @Andrée Starå!

Is it possible those sheets are stored in a different location in the second account, most likely in the generic "Sheets" section?

For example, if they were in a folder in the first account then they would just appear in "Sheets" in the second one, or if they were in a Workspace that the second account isn't shared to.

If this other account is a System Admin for a Business or Enterprise plan, you could download a Sheet Access Report to identify all the sheets that are owned by a member of the plan, here's more information: Create a sheet access report

Cheers,

Genevieve

htperth

Hi everyone,

I found the sheets in deleted under the old Admin account as suggested by Andree.

I have restored each one and assigned the new owner.

Thank you so much for your suggestions and help!

htperth

Andrée Starå

@htperth

Excellent!

Happy to help!

htperth

You're a lifesaver Andree and the community here. Bless you all!

Andrée Starå

@htperth

I'm always happy to help!

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