Deactivate user API not working.

The deactivate user API is not working as expected.

When we hit the API, it gives a 200 success response, but the changes aren't reflected in the admin portal, as in the user is not deactivated.

Is this a known issue ?



  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @sheetalshetty

    Since you're receiving a Success response from the API, this should show correctly in the UI.

    If you're still seeing incorrect information after signing out then signing in again, please contact Smartsheet Support through the Support Portal, providing them with a screen recording of the successful API call and then what you're seeing in the Admin Center for that specific user.

    Thank you!