HELP!! Many of my sheets systematically updated to show a "Last Update" date of 8/29/23

Ami Veltrie

@Paul Newcome @Genevieve P.

Hello. The weirdest part is that only those sheets/reports that HAVE NOT actually been updated recently are the ones that got falsely changed to "8/29/23". In other words, one folder can have recently updated sheets/reports as well as old sheets, only the old sheets got updated.

@ker9 Is this the case for you as well?

Ami Veltrie

Ami Veltrie

@ker9 Good morning!

I know exactly how you feel. Good news...I received this from Smartsheet support...

ker9

@Ami Veltrie - THANK YOU! Thank you for sticking with it, I appreciate you and your efforts. The never ending emails from SS Support requesting this/that/the other/more/more/more are apparently designed to make you quit - thankfully you didn't.

Please keep us updated if you hear more. I will make a note on my case regarding this.

Thank you - have a fabulous day!

RPisarek

Hi,

I uncovered the same issue with the "Last Update" stamp, but for me it's 09/03/2023. The sheets have not been viewed or updated in many months. Based on the last comments it doesn't sound like it's worth my time to open a ticket. If the plan level ownership is the root case, can the date be corrected?

Ami Veltrie

Good morning @ker9 and @RPisarek

Most recent response from SS support, received on 9/27:

ker9

Hi @Ami Veltrie - thank you for the update!

Ami Veltrie

Good morning @ker9 and @RPisarek

Smartsheet has executed the fix to resolve the Last Update date issue. Checked some of my content and it appears to be fixed.

ker9

Hi @Ami Veltrie - thank you so much for your follow up! I did receive something from Smartsheet indicating the case was closed but it did not give any details.

RPisarek

@Ami Veltrie - thank you for the follow up. Dates are accurate now.