Work Flow "Unable to Run"

David Sprague

Hi all. I've built a number of sheets with multiple work flows. On this sheet, for the first time, i've experienced this error message. When i open the sheet, i don't see any indication of what is causing the error. I've rebuilt the work flow and the associated DocuSign Template multiple times and i get the same result. Any idea how to diagnose this or if there are common causes for this error? See attached screenshots of SmartSheet and DocuSign.

Thank you for any tips or thoughts!

Dave

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Ipshita

Hi @David Sprague - just a crazy thought here. Is the end time 5 am wrong and be rightly reflected as 5 PM instead of AM?

Cheers,

Ipshita

David Sprague

Hi @Ipshita , i tried modifying that and it still results in the error. thx for the suggestion

Paul Newcome

How exactly is the [End Date] column being populated?

David Sprague

@Paul Newcome The end date is being populated from a form that the employee fills out to start the whole process.

Link here: https://app.smartsheet.com/b/form/5b8e54283fed46049476a7bcd18ca859

Ipshita

@David Sprague If the date field column is a Date Type column, then the workflow should run. I will try to test it out again today and let you know if it does.

Cheers,

Ipshita