Missing Credentials


My email address through work changed so I went through the process of updating this in my smartsheet account.

Now when I attempt to login, I get an error stating that my credentials are not recognized. I attempt both my old and new email and get the same result. The only way for me to login now is to do a password reset.

I cannot login to the support portal for assistance because of the credential issue.

Have anyone experienced this and have some pointers on how to get this fixed?