Average Ticket Open Time Excluding On Hold Status
Hi There,
I am trying to report average ticket open time, but we do not want anything with a status of On Hold factored into the calculation.
This is my current formula. Open Time is a helper field that subtracts today from date submitted.
=ROUND(AVG(COLLECT([Open Time]:[Open Time], [Open Time]:[Open Time], @cell <> "")), 1)
How would I add the exclusion for anything with status = on hold?
Best Answer
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Hey @Kpennington
You can add another column and criteria into your COLLECT function, like so:
=ROUND(AVG(COLLECT([Open Time]:[Open Time], [Open Time]:[Open Time], @cell <> "", Status:Status, @cell <> "On Hold")), 1)
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
Answers
-
Hey @Kpennington
You can add another column and criteria into your COLLECT function, like so:
=ROUND(AVG(COLLECT([Open Time]:[Open Time], [Open Time]:[Open Time], @cell <> "", Status:Status, @cell <> "On Hold")), 1)
Cheers,
Genevieve
Need more help? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao! 👋 | Global Discussions
-
Thank you so much! That worked perfectly.
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