There are additional blank lines/spaces when using Smartsheet in Citrix

gina_rogacki

We have encountered a strange issue that only seems to be occurring within our citrix environment. When using Smartsheet within a Citrix environment, extra lines/spaces are in certain cells. I can pull up the same smartsheet in a browser outside of Citrix and it will not have that problem. The same thing is happening in both Chrome and Edge. Are there browser setting that you know of that may cause this?

Genevieve P.

Hi @gina_rogacki

If this isn't happening in other environments or browsers, then it does sound like an isolated issue with Citrix. I would double check your zoom settings to see if that affects the sheet, and see if any of your colleagues experience the same thing on the same sheets or not.

Here's an article with System requirements and guidelines for using Smartsheet, if it helps.

Cheers,

Genevieve

gina_rogacki

Genevieve, thank you for the suggestions. Zoom didn't change the outcome. And all users experience the same thing on the same sheets.