Requested people not able to select/enter the fields

Neelabh

Option_to_enter_disposition.PNG

No_Option_to_enter_disposition.PNG

Hello community members,

I have a smartsheet workflow which routs an automatic email once a specific date is reached. This other person then has to enter the details by following the smartsheet link. The issue is this person gets the email, but they dont see any option to enter the details in the two fields (which are sent to them). When I (as an owner of the smartheet) rout the email to myself, I am able to see these fields (dropdown and a text field).

What could be the issue here? I dont think they need any specific rights. I request an update via this template:

HOW IT SHOULD BE:

HOW IT IS:

Many thanks in advace,

Neelabh

Paul Newcome

Are those columns locked, or do they have formulas in them?

Paul Newcome

Are those columns locked, or do they have formulas in them?

Neelabh

@Paul Newcome Many thanks, you Q. answered it :) The columns were, indeed, locked.

Paul Newcome

Happy to help. 👍️