IOS app not opening web forms

Jon Brown

I have built two web forms for use on our production floor.

I have an issue where the forms will not open in the IOS app.

The URL opens if opened whilst in smartsheet on the PC of when click the link from an email, but just wont open in the IOS app.

Any advice?

Anyone else had this issue.

Thanks

Jon

Jon Brown

The error message I get is "An error occurred."

Shaine Greenwood

Hi Jon,

This sounds like unexpected behavior in the mobile app if you're able to open web forms by tapping the URL from an email. Please contact our Support team to troubleshoot this further.