emergency - recent systemic failure of prior working API calls to create sheets from templates

sgolux

Hello - sometime in the last 24 hours, there has been a change in behavior of the REST API w.r.t. creating sheets from templates in workspaces. Previously working API calls are now failing with a 404/1006 not found error, which seems spurious.

The same token/user is able to create sheets by copying other sheets, is able to list templates, is able to do anything else through the REST API. It is only this one single request that is failing.

I have uploaded a sample request and sample response with this post. The API token in the request is munged of course, but please rest assured that this exact request has worked for months, unchanged, exactly like this.

response.txt

request.txt

Any other inability to do this out there? Status board shows all green. But this is an emergency.

UPDATE - Additional Info - I have further isolated the use-case to where "include=data". This is the thing that used to work and now no longer does.

gogogadget

Same thing here. This is also critical for us.

sgolux

For anyone following this, but especially @gogogadget - this appears to be acknowledged as a regression by the Smartsheet engineering team, and is under investigation for a fix.

gogogadget

@sgolux I tested again today, and I am seeing the same behaviour when creating a sheet in a folder using a template: https://smartsheet.redoc.ly/tag/sheets#operation/create-sheet-in-folder .

As soon as you say "include=data" it breaks.

Do you know if there are alternative ways to use a template via the API while the team is busy addressing this?

sgolux

@gogogadget I know of no other way -- we have a workaround for our customers, but it may not work for your integration.

It is a pretty clumsy workaround!

We ask our customers to create a sheet interactively in the smartsheet app (including copying the data) from the template they need to use. Then we have an alternative path in our integration that allows them link their work on our side to that newly existing sheet that was created from the template.

Ugly and slow, but works in the meantime. We are very much looking forward to the fix.

sgolux

@gogogadget - although I have not had official word that this issue is resolved, I am now seeing expected (successful) results when creating a sheet from a template with include=data. If you check again, is it working for you?

gogogadget

@sgolux I can see that it is resolved from my side as well 🎉

Happy to see it working again. Thanks for the update!