I have earned the Smartsheet Automagician Badge but I am not able to claim it

Shweta Sharma

I have earned the Smartsheet Automagician Badge but I am not able to claim it.

John_Foster

Hi @Shweta Sharma,

I had the same issue recently with another badge and I used the support ticketing system and had the badge applied within 48 hours. You can use the link below to get to the right place.

https://supportportal.smartsheet.com/s/

John

Rebeca S.

Hi @Shweta Sharma, congratulations on being an Automagician, that's a great accomplishment!

This is one of our Product Usage badges, and we award them monthly in Community. By the end of this month you should be able to see it in your profile 😃

John_Foster

Hi @Shweta Sharma,

I had the same issue recently with another badge and I used the support ticketing system and had the badge applied within 48 hours. You can use the link below to get to the right place.

https://supportportal.smartsheet.com/s/

John

Rebeca S.

Hi @Shweta Sharma, congratulations on being an Automagician, that's a great accomplishment!

This is one of our Product Usage badges, and we award them monthly in Community. By the end of this month you should be able to see it in your profile 😃

Kmberkley4

@Rebeca S. I was awarded this a few months ago but have yet to see it show up under my awarded badges as well. I reached out to the support portal but have yet to hear anything. Can you help?

Rebeca S.

Hi @Kmberkley4, and of course, happy to help!

Could you please confirm for me which of the badges you received the email notification for, Automagician or Superstar?

Kmberkley4

@Rebeca S. automagician

Rebeca S.

@Kmberkley4 Got it, thank you. You should be able to see it in your profile now! 😄

BernardPM

I am in the same situation as other members, where I got the email that I earned a badge and can claim it (i.e. Automagician). If the badge appears in my profile end of month "automagically" then perhaps the email should be revised and not say 'claim', since it prompts an action from the user(?).

Rebeca S.

Hi @BernardPM,

That is correct, but thanks I appreciate your feedback on the email wording, that's a good call!

Jacqui Brown

Hello, I also received an email to "claim" my automagician badge - but I do not see the badge on my profile. Can you please assist?

Rebeca S.

Hi @Jacqui Brown,

Congratulations on being recognized as an Automagician, you can now find the badge on your profile. 😄

Jacqui Brown

@Rebeca S. Thanks for your assistance! 😀

Le Ha Quynh Nhu

Hello, I also received an email to "claim" my automagician badge - but I do not see the badge on my profile. Can you please assist?

Rebeca S.

Hi @Le Ha Quynh Nhu,

I've looked into it, and awarded your badge. You can now find it on your profile. 😄

Isaiah 53:5

Hi @Rebeca S. Could you help me too please? I also got the email as well, and i couldn't find the badge for Automagician

Rebeca S.

Hi @Isaiah 53:5. Could you please let me know when you got the email notification?