"Ask for an Update" not bringing in Contact List name

I have a column that is a Contact List. The list is correct, and everyone's email address is in there.

I also have a automation for an update that would include the recipient having to enter/update the person in the contact list column. That part is working fine. But when the recipient submits the update the name is just submitted as a name (without an email address), not the contact, which messes up other automation.

Is there anyway to fix this, other than manually going in after every submission and changing it?


  • Jeff Reisman
    Jeff Reisman ✭✭✭✭✭✭


    When I have to collect Contact List entries from a form, I collect them in a regular text/number "Email" column and then use a formula in the Contact List column that brings in the value from the Email column. So the user enters "[email protected]" in the Email field, and in the underlying sheet, the Contact List column has a column formula of =Email@row. This saves the email address as the Contact List entry, which appears in the sheet as "Jeff Reisman".

    It's a workaround, but it works!


    Jeff Reisman

    Link: Smartsheet Functions Help Pages Link: Smartsheet Formula Error Messages

    If my answer helped solve your issue, please mark it as accepted so that other users can find it later. Thanks!

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