Smartsheet quirks this morning

Jana H

Is anyone experiencing some quirks with Smartsheet this morning? I am using the same commands I would normally use to copy paste and it either does not recognize the paste or pastes something from another copy session. Very strange. Hoping my computer is not about to crash.

 

Thanks!

 

Shaine Greenwood

Hi Jana—

With the behavior you're describing, it sounds like this is related to your browser, the other apps, or your computer. 

Make sure that you're only using the keyboard shortcuts ctrl+c for copy and ctrl+v for paste (cmd + c and cmd + v for Mac) when copying and pasting with Smartsheet. Using the right-click menu typically won't work as expected.

If you are using the keyboard shortcuts to copy and paste, then try opening Smartsheet in a different browser and see if you get the same behavior. Also, check to see if you get this behavior when copying and pasting from one other app to Smartsheet, or whether it's multiple apps.

If the above doesn't work, reach out to our Support team for further troubleshooting.