why doesn't Smartsheet save???

Others have asked the same question, but it still never gets answered by Smartsheet.

How am I certain to login and be sure that my work is saved after clicking the save icon and/or Ctrl+S?

This is a real problem that everyone should be aware of and understand how to resolve.

It is not productive to waste hours of time only to not have your work be saved. Additionally, there are colleagues that rely on the information that I need to input in the schedule.

I've tried everything. Other browsers, changing my password, logging in directly with my password Vs. Microsoft or Vs. Google connections.

The most frustrating thing is Smartsheet will show that your work is being saved after you click the "save icon" or "ctrl + S". But when you exit and come back. GONE. NOTHING SAVES. And Smartsheet support doesn't provide any answers.

Again, This is a real problem that needs real effort by Smartsheet to resolve and share with the community. Without this support the credibility of Smartsheet gets tainted and is not considered are reliable product.

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Dakota Haeffner

I can't say I've ever had this issue, but I spam that save button pretty often. My mindset is if that pop up comes up saying 'You haven't saved your work in the last 10 minutes.' or whatever I waited to long. Do you have multiple tabs open? I know how frustrating that is when you put in an hour of work and it disappears!

I don't have any solutions for you but maybe it's an internet issue. I can say honestly I've had the issue more with Microsoft applications than Smartsheets.

GrantKiwi

This is the second time I've implemented Smartsheet and in both environments the autosave function has never worked to my satisfaction and we need to compulsively hit the Save button the avoid losing anything. The most common result is as follows:

1) Change a record and click OK

2) Wait until well after the required amount of autosave time (1 minute in our case)

3) Save button is still enabled

4) Navigating away from the page fires the "Changes you made may not be saved." browser pop-up

5) Leaving the page discards the changes made

Eventually the Save button will become disabled and at that point the changes to the record are saved, but it's always longer than the setting. This is independent of the browser used or the sheet we're working in.

Andrée Starå

Hi @GrantKiwi

I hope you're well and safe!

Excellent news! There are enhancements coming!

In the near future, you’ll be able to forget about hitting the save button thanks to auto-save. Plus, with functionality that lays the groundwork for real-time collaboration, you’ll be able to work in a sheet simultaneously with your colleagues and stay effortlessly synced with the latest, most up-to-date version of your work.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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lewis francis

I'm interested in the development plan for this autosave feature - when can we expect it to arrive?

Specifically, when using smartsheet as a tab within a Microsoft teams channel, it's easy to forget to click save, and there is no prompt to save or when you navigating away from the tab, it doesn't fire the "Changes you made may not be saved." browser pop-up, because it's in teams, not a browser.

swww

How do we get updates on this enhancement? Would love to know when to expect this.

Georgie

Hi @swww,

Auto-save is available now in the new views (timeline, board, and table) - take a look at this Product Idea for more information: Auto-Save.

Thanks,

Georgie

swww

Thanks @Georgie, good to know! I don't see a table view option, is that the same as grid view?

Georgie

Hi @swww,

Apologies - I should have specified. Table view has been released to customers on our Early Adopter Program (EAP) and is not yet generally available. You can find out more about this in the latest Smartsheet Forward blog post - check out the “Collaborating and working at scale” section.

However, you can check out Timeline and Board views to see auto-save working!

Thanks,

Georgie

swww

Thanks for clarifying @Georgie! We have quite a big team that collaborate in the sheets, all in grid view, hopefully the instant auto-save will roll out soon.

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