Document Builder Is Producing Random Characters in PDF

MTodd

I created a pdf document with fillable areas. Then I mapped these fillable areas to the respective columns in my sheet via the document builder process (image attached). Whenever I generate the document is just produces random characters rather than the content that is in the cell (pdf attached).

Mapping for FSR Template MT 3_5_2024_Fillable (2).pdf

Column and cell examples.PNG

Mapping Image.PNG

Andrée Starå

Hi @MTodd

I hope you're well and safe!

Strange! How did you create the PDF template?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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MTodd

My Adobe Pro was having issues so I created it using some "pdfFiller" software online. Perhpas I need to use the standard Adobe Pro to create the fillable PDF? @Andrée Starå

Andrée Starå

@MTodd

Yes, I'd recommend seeing what happens if you build it in Acrobat instead.

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MTodd

@Andrée Starå I just tried a fillable pdf from Adobe and it worked perfectly. Thanks for you help!

Andrée Starå

https://community.smartsheet.com/discussion/comment/423623#Comment_423623

Excellent!

Happy to help!

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