Task name gets deleted

manand

This is making smartsheet unusable.  If a row is highlighted for a few seconds then task name gets deleted.  Even if the mouse is out of context.  Need help ASAP.

Mike Wilday

This is strange behavior and not one we've ever experienced. I would recommend getting help from Smartsheet support. https://help.smartsheet.com/contact.

I wonder if you have a browser extension that is conflicting with your Smartsheet implementation. Support should be able to help you track it down.

Richard Rymill SBP

In the meantime why not try a different browser? Or a different device to test for the reason. 

 

RichardR

Mike Wilday

Good idea Richard! Definitely a must for troubleshooting.

Michelle Watkins

I would recommend also checking to see if you change the color of the highlight for the changes will help not hide your data while the highlighted changes are showing.

J. Craig Williams

Oh, good catch.

Craig