"errorCode": 4000 - An unexpected error has occurred. Data updates despite error.

Devi ✭✭
edited 03/12/24 in API & Developers

Hello everyone, I've been using scripts and they've been functioning without any issues. However, recently I've started encountering the below generic error when attempting to add or update rows. Despite this, the data appears to be updating correctly. This error occurs intermittently and doesn't occur with every attempt or for every row/cell update in a Smartsheet . Any insights into what might be causing it?

I am using with the Smartsheet SDK 2.105.1 to interact with Smartsheet API.

{"result": {"code": 4000, "errorCode": 4000, "message": "An unexpected error has occurred. Please contact the Support team at https://help.smartsheet.com/contact for assistance.",



  • Genevieve P.
    Genevieve P. Employee Admin
    edited 03/18/24

    Hi @Devi

    That's a generic error message so we're not able to tell what may have caused the error publicly in the Community. If it happens again, I would suggest getting a screen recording, a list of all the steps leading up to the error, the sheet URL, and the API code you're using, to submit this to Support through a private channel.

    You may also want to check the Status page to see if the error occurred at the same time as an incident: https://status.smartsheet.com/