Hello! In the sheet we are using there is a box to check that will send out an approval request to someone. When the box is checked, it changes that approval column to "Submitted." And then that same column will change to "Approved" once they complete the approval request. The problem we are having is that the process will be completed through "Approved" but then some time later an mystery automation runs that will change the approval column from "Approved" back to "Submitted." This then leads to people receiving outdated approval requests again. We spoke with Smartsheet support when this happened randomly a couple of months ago - we ended up duplicating the automation and removing the old one in case there was a glitch, and adding in conditions. But now the workflow was triggered again randomly. I have included screenshots of what I am seeing on the sheet and the workflow:
Cell history for the Approval status column:
Cell history for the checked box column:
Workflow set up:
(we added the 2 conditions here when this glitch happened randomly a couple of months ago after talking to support about seeing if adding conditions would help)
