Can we request a rollback in Brandfolder?
One of our users who is not that used to using Brandfolder modified Labels in Bulk Management in a wrong way, but she went too far to remember what exactly she did.
In this case, can we request a rollback for this specific Brandfolder by any chance if we provide the exact time we want to go back to? Actually, it's not a big problem for now because I fixed it guessing what she would have done, but I'd like to know if the rollback is possible, just in case.
Answers
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Hi Joanne,
We do not currently support recovery as described, but there are a couple of options if the modifications were major. I wouldn't recommend them if the issue is minor, or already resolved.
- Our team could possibly rebuild or create a new one.
- Our team might be able to create a script to rename the labels, but this requires checking with them to make sure it's feasible in the specific case, and it does come at a one time cost.
Hope this helps, and wishing you a nice day!
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Hi Rebeca, thank you for your comments. But could give me more details?
what do you mean with "rebuild or create" and "a script to rename the labels"? I don't get it exactly how this is different from what I can do in bulk management.
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Hi Joanne,
These options would make sense in case of major modifications that would be difficult to reverse by yourself. The team could help rebuild the affected Brandfolder, or create a new one. The script could help to update the label names more quickly than updating them one-by-one in the UI. That could be an option if a lot of updates were necessary, and you needed the labels to be back to their original form as soon as possible.
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Hi Rebeca,
So, it seems that it is technically impossible to make the labels back to exactly the same version at a particular point in time, but the team could help us to update the label names more quickly if we didn't mind the past version, wanted to update labels as a new version, and it was too many works to update them manually.
Is a recovery not supported for other components of Brandfolder as well besides labels?
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Hi Joanne,
That would be correct. We do not support recoveries for labels or for other components of Brandfolder at this time.
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Well noted. Thank you for your help!
