How do I determine the Root Domain for a Smartsheet Installation?

Bee Ng

I have a customer who has several domains added to their Smartsheet installation, and I'm trying to determine how to idntify the original root domain, or the domain that was used when Smartsheet was originally implemented for the customer.

Is there a way to identify the root domain?

Thanks.

Genevieve P.

Hi @Bee Ng

I would ask your customer to check their invoice or to see what domain is listed with the contact for the account. See: https://help.smartsheet.com/articles/888766-changing-the-main-contact-account-name-team-business-enterprise-

If that hasn't helped, here's the Billing and Finance Customer Support Center: https://help.smartsheet.com/finance-support

Cheers,

Genevieve