Smartsheet Groups not showing in Control Center sharing fields

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V.Rossini
V.Rossini ✭✭
edited 05/24/24 in Add Ons and Integrations

Hi, since yesterday I noticed that when creating a project in Control Center, Smartsheet groups are no more shown as option. Everything worked just fine until yesterday so it seems that there is an issue in Smartsheet, however the status page doesn't show incidens.

Is anyone else experiencing the same issue?

Answers

  • Brian_Richardson
    Brian_Richardson Overachievers
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    Are you talking about the Permissions and Sharing page in the blueprint setup? Because it appears to be working with groups for me. I just tried adding a group and it read the group names just fine.

    BRIAN RICHARDSON | PMO TOOLS AND RESOURCES | HE|HIM

    SEATTLE WA, USA

    IRON MOUNTAIN

  • V.Rossini
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    Hi Brian,

    thank you for your reply. I mean when a user uses Control Center to create a project. In the setup page everything is fine, but while creating a project using the blueprint, I am unable to retrieve the groups (while they appear in the setup page just fine and also in Smartsheet).

  • Brian_Richardson
    Brian_Richardson Overachievers
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    Perhaps a clear cache and try again? I am able to lookup groups in the sharing page when doing a Control Center project provision/create.

    BRIAN RICHARDSON | PMO TOOLS AND RESOURCES | HE|HIM

    SEATTLE WA, USA

    IRON MOUNTAIN