SAML Authentication issue when changing from PingFederate to PingONE

Mayur Sharma

Encountering the following problem: "The EntityID associated with this IDP is already in use. Please select a unique EntityID for your setup." Even though we're using a different IDP, the problem persists.

Genevieve P.

Hi @Mayur Sharma

Based on that error message, it sounds like the EntityID that you're referencing may already be in use.  Here is some information on SAML that may be helpful: https://help.smartsheet.com/articles/2476141-configure-saml-sso

If this hasn't helped, I would suggest reaching out to Smartsheet Support so you can talk to them in a private channel and share more details (such as screen captures and screen recording).

Thanks,
Genevieve