My account is locked

Tajseer

Hello,

Suddenly my other account is locked. When I did reset for my password i didn't receive any emails at all. how can i contact the support BTW i subscribe in February for one year

Best,

Gia Thinh

Hello,

You may want to raise a ticket with Smartsheet Support via the link below.

https://supportportal.smartsheet.com/s/

Genevieve P.

Hi @Tajseer

To add to Gia's correct statement, you can use the link in this Help Article to request a new password reset:  https://help.smartsheet.com/articles/2480381-troubleshoot-login-issues

I would suggest checking your Spam or Junk folders for the reset email. If this hasn't helped, you can contact Support through the form in this article instead of the Portal:  https://help.smartsheet.com/articles/2482719-troubleshooting-support-portal-access

Use the form so that you can identify the email address that is currently locked out.

Cheers,
Genevieve