Drop down on Smartsheet

Newcomer2

Hi,

I have set the contact to select only from the designated contact list with having their Name preset for their designated email. However, for some reason the person filling out the drop down doesn't see their name as a drop down option. Instead they only see their email listed as an option. How would I fix it on her end to be able to see her name listed as a contact option instead of email only?

Thanks

Brian_Richardson

They need to change their Personal Profile setting to have their first and last name. Also, in the dropdown options you need to add their contact with the name and not with the email.

Brian_Richardson

They need to change their Personal Profile setting to have their first and last name. Also, in the dropdown options you need to add their contact with the name and not with the email.

Newcomer2

I have already added their name as a contact. I'll ask them if they have changed their personal profile settings yet. Thank you!