Logic Condition Formula (color symbol) is not working

Shannon Kania

I have been using a condition/logic formula on my sheets for 4 months. Today when I logged in, the formulas are not working correctly. Has anyone else experienced this issue? This has affected multiple sheets with same/similar formula.

=IF([Next Action]@row = "Actively Monitoring", "Yellow", IF([Next Action]@row = "Termination in Process", "Red", IF([Next Action]@row = "Maintain", "Green", IF([Next Action]@row = "Enrolled", "Green", IF([Next Action]@row = "Opt Out In Process", "Yellow", IF([Next Action]@row = "Request EOB", "Yellow", IF([Next Action]@row = "EOB Submitted", "Yellow"))))))))

Paul Newcome

What exactly do you mean by it isn't working?

Shannon Kania

Previously the formula worked correctly and populated the field with a colored symbol. The formula does not update the field. It remains empty. If I attempt to manually choose a colored symbol, it doesn't allow the change and remains blank.

Paul Newcome

Are you able to provide some screenshots for context?

Shannon Kania

Paul Newcome

I have been seeing this pop up quite a bit lately but haven't seen any resolution (yet). I would suggest reaching out to Support.