Emailing Smartsheet to Create a Ticket

Kate Condon

Hello,

We're looking for a solution similar to an existing JIRA solution and we know smartsheet can do all but one thing - do you know if we can email smartsheet to create a ticket? similar to how a user can email a request to Jira and the email request kicks-off the ticket.

Thank you,

Kate

SoS | Dan Palenchar

Hello @Kate Condon,

Yes, you should open a ticket at https://supportportal.smartsheet.com/s/

Andrée Starå

Emailing Smartsheet to Create a Ticket

Kate Condon

Jul 1, 2024

Hello,

We're looking for a solution similar to an existing JIRA solution and we know smartsheet can do all but one thing - do you know if we can email smartsheet to create a ticket? similar to how a user can email a request to Jira and the email request kicks-off the ticket.

Thank you,

Kate

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View Post

Hi,

I hope you're well and safe!

Yes, you could use a 3rd-party service like Zapier, The Smartsheet API, or similar to have an email create a ticket.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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