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Smartsheet Jira connector not allowing sorting

edited 12/09/19 in Archived 2017 Posts

 I have created a workflow with applicable fields and would like to be able to sort on any column. The filtering feature works well but i need to also sort on various columns. The sort feature is grayed out on all sheets that are populated by Jira connector data. 


  • mweiland
    mweiland Employee
    edited 08/24/17


    Thanks for reaching out with your JIRA Connector question related to the ability to sort specific columns. I understand that the sort feature is grayed out in your sheets that are populated by the issues that were pulled in from JIRA. This sounds like there may be some locked columns on your sheets, or a setting that is in place which is preventing you from sorting the columns as expected.

    Can you please reach out to our Support team by filling out the form here: https://help.smartsheet.com/contact.

    Can you please attach a screenshot to the form displaying the locked columns on your sheet and also please attach a copy of the Workflow Execution file, so that we can see how your workflow is setup.

    Instructions for gathering Workflow Support Info file:

    1. In the JIRA Connector dashboard, select the timestamp under the Last Run column of your workflow. This will bring you to the workflow run history where you can see any error messages for each run.
    2. Select the timestamp under Last Run for the latest run of the workflow.
    3. On following page, go to the hamburger menu (three horizontal lines in the upper left) and choose Download Workflow Execution Support Info.
    4. Attach the file to a reply to this email and we will review it as soon as possible.

    Please reach out in the form with any additional questions about the JIRA Connector and we are happy to help!

    Kind regards,


    Smartsheet Support

  • Your online form does not allow me to attach file type other than image. can you send me an email address that i can use? 

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