At some point this very helpful help feature was removed from smartsheet. I used it all the time and it was great. Now I have to go back to the old help method of searching for a topic and if I don't get the wording exactly right I have to sift through volumes of articles.
Sign in to see the current vote count, add your own vote, or leave a comment.
Hi @mrsmith813
It sounds like your company may have been a part of the Early Adopter's Program (EAP) where you can trial new Smartsheet features, and had Get Help with AI turned on for your account to test.
Get Help with AI is still available - it has been released for users on an account with the Premium Support Package. Here's more information: https://www.smartsheet.com/content-center/get-help-ai-distraction-free-support
Cheers, Genevieve
I think it is a bad business model to have AI only at the Premium level. Being able to use AI within the boundaries of what we have purchased should be standard. Plus, think of the support this would save. If I am having issues create a simple formula, why not let me use AI? Without it, I have to post, wait for an answer, possible back and forth until we get it right. Don't get me wrong, Smartsheet support is top tier, but the process slows my workflow and is frustrating. Please reconsider allow all accounts to benefit from AI.
Hello Joey135, please try using the Contact Support in the help panel, it now has the same AI help functionality plus ability to contact support in one place.
I rely heavily on Smartsheet’s Document Generation. However, this workflow is currently dependent on having photos stored inside cells, since row attachments alone cannot be used directly in document generation.. If Smartsheet allowed attachments to be displayed as thumbnails in cells (as a reference), document generation…
I’d like to see user analytics for WorkApps. I’ve checked the user report available in the Collaborator Pack, but it only shows how many times someone has clicked into the WorkApp each month. I’d like to know: Which resources (dashboards, sheets, forms, etc.) are getting the most traffic? Where are people spending their…
It would be extremely helpful if there was a way to have data pull into a form from another Smartsheet source based on selections made within the form. Example: On the form there is a dropdown to select a client property number. The property Name, Address, and any additional property information are then pulled into the…
