Cannot schedule a data refresh from SmartSheet datasource on Tableau Cloud

Hi, I am doing a task of getting data on SmartSheet and develop a dashboard on Tableau desktop, then publishing the dashboard to Tableau Cloud.

I am getting troubles when using Web Data Connector and Tableau Bridge to try to schedule and automatically refresh source data from SmartSheet. It keeps showing error message that data refreshing is failed. It seems that Cloud cannot connect to the SmartSheet Tableau server, but data input and manual data refreshing all works on Tableau desktop right now, I am not sure why it doesn't work on cloud to schedule data update.

If connection to Tableau-SmartSheet server failure is the reason, what should be the correct way of connection, and is there some kind of whitelist on Tableau Cloud?

Thanks!

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Isaac A.

Hi @Chris Chen,

I see that you've already contacted support about this issue. If your problem has been resolved, sharing the solution with the community would be very helpful for others facing similar challenges. Additionally, support provided a related thread that might help: Extract Refresh Failed.

If your issue persists, please make sure to reply back to support with more details, such as timestamps and screenshots, so they can continue to assist you through a private channel.

Cheers,

Isaac.

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