Automations Workflows Not Sent to Users with Unrestricted

Syed Muhafzal

Hi,

This may have been discussed and questioned in other posts, but I am getting notifications from Smartsheet that my workflow is not being sent to other users that are not in our account even with the settings being Unrestricted.

Is this a known issue?

Gia Thinh

Hi Syed Muhafzal,

Are you in an Enterprise plan? Is there a Safe Sharing Policy enable in your organization?

If this is the case, you may want to ask your System Admin for checking these.

Syed Muhafzal

Thanks Gia,

Yes, we are on a corporate. I am also the System Admin. These clients of ours are in the Domain Allowed for Sharing sheet as well. They are still not getting the notifications.

Gia Thinh

Did you add your clients' emails to the Email allowed to share column of the Safe Sharing-Exempt List-Emails sheet as shown in the screenshot below?

Syed Muhafzal

On Safe Sharing - Exempt List - Domain - yes.

Gia Thinh

No, I mean you need to add emails to the Safe Sharing-Exempt List-Emails sheet also, just not the Safe Sharing - Exempt List - Domain sheet.

Syed Muhafzal

Thanks Gia.

Can you share with me the articles that says I have to do for both Exempt sheets - as the one I am reading right now says either one (one for all domains and the other is for specific email addresses). I would love to share this with our clients as well. As we have hundred of users from the same domain.

Just tested this on my gmail.com / outlook.com only on Domain Exempt List and it is working.

My only issue is the "company.com" domain users that has been included (migrated over from Approved Domain) are not getting the notifications

Gia Thinh

I don't have that article. But you are right. If the "company.com" domain has been included in the Domain Exempt List then users in that domain should be getting the notifications. It's strange!

You may raise a support ticket to get help from Smartsheet Support team.