Strict Domain-Level Login Method & Domain-Level Fallback Option, Now Generally Available!

Lekshmi Unnithan

Hi Community, 

Some organizations with multiple domains may face issues with users accessing Smartsheet via inconsistent or weak login methods (like email and password), posing security risks. Additionally, managing varied authentication mechanisms across multiple domains and global/distributed teams can be complex and introduce security gaps. Sometimes, when third-party login methods (like Microsoft/Google SSO or SAML-based SSO) fail, SysAdmins and users can be locked out of Smartsheet, disrupting access and control.

We’re excited to announce two new features that directly address these problems by enhancing login security and ensuring business continuity for our customers. 

• Strict Domain-Level Login Method: SysAdmins can enforce strict login methods for all users in selected validated and activated domains, as specified in the Authentication page in the Admin Center to ensure consistency and improve login security. Learn more
• Domain-Level Fallback Option for System Admins: SysAdmins can enable a backup login method (email-based TOTP) for domains associated with specific login configurations through the Admin Center to ensure business continuity in case primary login methods fail. Learn more

These features are available to licensed users on Enterprise plans in Commercial US and EU environments.

To get started, navigate to Settings > Authentication in the Admin Center.

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Cheers,

Lekshmi Unnithan

Senior Product Marketing Manager