Email Trigger Duplicating Body Content for Multiple Records

System

This discussion was created from comments split from: Automation email combined all emails to the same client..

sholmes

Hi @Genevieve P., I am hoping you can help me. I am having a problem with the trigger sending the email once but the email message is showing the number of times that person has a records so if they have two records the body of the email is showing twice but sent once. Is there a way to just have the one body email sent once for both records to people that have multiple records?

Brian_Richardson

You cannot adjust how the emails send. If there's multiple records that trigger an email simultaneously then 1 email is sent that includes both rows. It sounds like that's what you want though?