Why is this column formula returning 'External' when the email obviously does contain 'iris' ?
The contacts columns is set to allow multiples
Answers
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It seems to be that it can't interrogate contact lists very well
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CONTAINS does not work well with contact lists. You can use FIND instead and it should work. Here is an example you can try:
=IF(FIND("iris", [Assigned To]@row) > 0, "iris", "External")
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