Automation Not working "Alerting two days prior of date"

Background

We have a form where users select a date from a dropdown. However, this dropdown isn't recognized as a date field for automation purposes, so I've created a helper column for dates.

PA Dates is the dates drop-down column in form (Dropdown Column)

PA Dates Helper is the helper date column (Date Column)

Goal

To alert techs 2 days before user-selected dates that they haven't contacted yet.

Conditions for Automation

The automation should trigger if:

The Status is “New Entry” (Dropdown Column).
The Date Confirmed checkbox is “Not Checked” (Checkbox Column).

Automation Screenshot

Find more posts tagged with

Automations

Accepted answers

All comments

Ide AirTrunk

You've set it to alert you two days before at 10am, have you changed the 10am to another time and checked if it worked?

Sign in to join the conversation!

Quick Links

Component react.discussion.discussions had an error.

ref must be one of: categoryID, siteSectionID, category, category/categoryID, category/name, category/description, category/url, category/allowedDiscussionTypes, locale, siteSection, siteSection/basePath, siteSection/contentLocale, siteSection/sectionGroup, siteSection/sectionID, siteSection/name, siteSection/description, siteSection/apps, siteSection/attributes, layoutViewType, discussionID, commentID, page, sort, discussion, discussion/name, tags, breadcrumbs, discussionApiParams, serverDraftID, serverDraft.