Required Microsoft Teams Integration Reauthentication

Haley Patrone

Hi Community, 

We migrated our Smartsheet integration with Microsoft Teams on October 30, 2024. 

Why we migrated: We’re always working to get more features to our users, this migration makes the connection between Smartsheet and Microsoft Teams more stable so we can build new features for you in the future.

What this means for you: 

Starting on October 30, 2024, any users currently using the Smartsheet integration with Microsoft Teams will need to reauthenticate their account with Smartsheet. Users that do not reauthenticate will no longer receive any notifications from Smartsheet in their Microsoft Teams account. 

Please follow the instructions here to reauthenticate your Teams account on October 30, 2024. You will only need to do this once to reconnect the integration. 

Thanks,

The Smartsheet Product Team

Brenda MMA

Since the integration, all of my Smartsheet notifications are going into a specific Teams channel rather than into the Chat Bot that was previously done. This is very problematic as my clients should not see conversations/project details that are confidential and not related to their business.

ChristianFinke

Hi @Brenda MMA

It sounds like the integration defaulted notifications to a Teams channel instead of the Chat Bot. Try adjusting the notification settings in the Smartsheet integration to redirect them back to the Chat Bot. If that doesn’t work, Smartsheet Support might help resolve this.

Let me know if you need more help!

Brenda MMA

Where do I go to make those changes? I've looked everywhere and am clearly missing this setting.

Haley Patrone

Hi @Brenda MMA

Thank you for your patience on this. Can you try unregistering and re-registering? Follow these steps:

• type unregister in the Bot DM channel
• then re-register