Smartsheet workflow not sending email notification

tgirelli

Hello Smartsheet Community,

It seems like I have a problem that others have had in the past: neither I nor anyone else is receiving email notifications from Smartsheet workflow automations that I created. If they have an account, everyone is receiving notifications within Smartsheet, but not via email. The automation is set to reach out to "contacts in a cell".

To answer any follow up questions:

• The workflow and automations do send Smartsheet notifications, so they do work (attached for reference)

• I am receiving email notifications from other Smartsheet, so my email notification settings are correct (attached for reference)
  

• Contacts being reached out are already added in the "safe for sharing" list, and email notifications have been tested in the past, and they work.
• Automation permissions are set yo "unrestricted"

Can someone help me figure out what the issue is? I have been struggling with this issue for a month now, and it is considerably hindering my work. I already reached out to Smartsheet support, and they were not able to provide any useful insight

NickStaffordPM

How are entries added to the sheet? Via a form or row entry?

The first issue I think about is rows are being added without the DEpartment Director Email include. If a form, lets make this a manditory value to ensure it being populated as the trigger occurs (a new row is added)

tgirelli

yes, rows are added via form, where the Department Director email is mandatory already.

NickStaffordPM

Supervisor name is mandatory as well?

tgirelli

Yes, all fields in the form are mandatory. All triggers to the automations are mandatory in the form

NickStaffordPM

Have you tried re creating the notification completely seperately without referencing it? Sometimes this approach helps me resolve a little error that I have a hard tim catching

NickStaffordPM

This is also an update request, technically not a standard notification. Have you and your collegues checked you junk folders for emails of this type? You may have already done this, but I am just trying to rule out the common mistakes I have made myself

tgirelli

I have recreated the automation completely, and recreated the Workspace completely. No emails in junk folders. Unfortunately it may seem an issue with selective blocking of Smartsheet emails by the email services in my company

Humashankar

Easy to understand