Dynamic View "This app was deleted or not published"

Certain users for a dynamic view, who are shared on it via a share group, are receiving the error "This app was deleted or not published" - however they are shared correctly on it. How can this be fixed? is this a bug?

Answers

  • Kerry St. Thomas
    Kerry St. Thomas Community Champion

    The screenshot you shared references a WorkApp that has been deleted or unpublished. Is it possible that people are trying to access the Dynamic View you're referring to but either using a different link than they should, or that they're trying to do so through the WorkApp that for whatever reason has been inactivated?

    I checked status.smartsheet.com - though I don't see any issues there. You may wish to verify the status of the WorkApp with its owner, if indeed people should be using a WorkApp to access the Dynamic View. In addition to double-checking the link people are using to access the tool, I suggest you ensure that their accounts HAVE access to use Dynamic View (note that using the Admin Center, privileges for premium offerings like Control Center, Dynamic View, and more can be managed on a per-user basis). If everything appears to be lining up correctly, you may need to reach out to Support for additional assistance.

    If this answer resolves your question, please help the Community by marking it as an accepted answer. I'd also be grateful for your response - "Insightful"or "Awesome" reactions are much appreciated. Thanks!