Filter Criteria in Workapp stops working, is there an issue in workapp?

FranzP

I have created a WorkApp with a few report sheets using my licensed work account. Initially, the filter criteria were working fine. However, earlier today, it stopped functioning properly and now shows the following prompt every time I try to create a filter: (see screenshots)

Could you please help me resolve this issue? Let me know if you need any additional information.

Genevieve P.

Hi @FranzP

I'm unable to replicate what you're seeing; I would try the basic troubleshooting steps to start:

• Log out then log in again
• Double check your internet connection
• Try a different browser or incognito mode

See this article for more information: https://help.smartsheet.com/articles/2482310-issues-loading-saving-downloading

Then if this hasn't helped, please open a ticket with Smartsheet Support, noting the steps you tried above, along with a screen recording showing when the issue happens and any relevant links.

Thanks!
Genevieve