Access Denied when trying to create from a template

Liana Weitz

I have created many workspaces from templates over the past year+ with no issue and I can still access all of my other previously-created workspaces/sheets/etc. but today, I'm trying to create a new workspace from a template and it comes back telling me "access denied". I'm part of a team who all have licenses (Business-level) and I've never had this happen before. I rebooted, logged out and back into Smartsheet and tried again, and I'm getting the same result. Has anyone had this happen before?

jmhoward

I have been having this issue recently as well. I'm also getting the same error when using "Save as new" for a report or sheet.

Genevieve P.

Hi @Liana Weitz and @jmhoward

There was an incident yesterday (15th of Jan) where newly created assets showed a permissions error message. this was reported to Support and should now be resolved!

Here is the Status Page record for the incident:

https://status.smartsheet.com/incidents/jqc20c3jqk7g

Cheers,
Genevieve