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How long does it take to add a new user to Brandfolder?

So, as an administrator to our brandfolder account, I'm able to send user invites to those who request it. However, whenever I insert an email address and message to that person in our organization, the person NEVER receives the email. I have them look at their junk/spam folder and nothing arrives. We use SSO sign on. But is the email necessary to confirm in order for the user to access Brandfolder? How long does it take for Brandfolder to recognize the new person who I've attempted to add on as one of our users?

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