Form Submitting Error when attempting to submit with an attachement

Several in my company are expereincing this issue. They can submit the form without the attachment but cannot with the attachement. The file is located on their desktop and is an excel .xlsx file less the 50kb. Have tried this in Chrome and Edge without success and cleared the browsers. It was working yesterday for one of my workspace Admins but stopped working today. We reached out to SmartSheet support however; they have not be able to assist.

Anyone out there in SmartSheet Community that has been able to resolve this? I have read several posts about it without any solution being confirmed as working.

Nick Blocker - Analytics Adventurer

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Answers

  • Hey @NickBlocker

    I'm unable to replicate what you're seeing: as long as the file is under 30MB then the Form submits without an error. Is this still happening for you today?

    If it is, and you've tried other browsers, networks, and sheets, then it sounds like this may be related to the file storage size of the Plan where the sheet is owned. Here's more information.

    If this hasn't helped or doesn't explain the issue, please keep following-up with Support, providing them with the Form URL and identifying if it happens when you duplicate the Form on the same sheet, duplicate the Sheet + Form in the same Workspace, and duplicate the Sheet + Form in a different Workspace.

    Thank you!
    Genevieve

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