Outlook Add-in: Favorites Showing Blank

Jerod Martin

Hi Everyone,

My team is experiencing an issue where in the Smartsheet Outlook add-in our favorites option is blank. We confirmed that in Smartsheet our favorites lists are still intact but we are not able to see them in Outlook. Is anyone else experiencing this issue? if so any advice?

Thank you in advance!

Gia Thinh

Hi Jerod,

Yes, I'm experiencing the same issue. I've reported it to Smartsheet Support for Partners. You can also report it using the link below.

https://supportportal.smartsheet.com/s/

moniquecpl

@MarkRichards @Jerod Martin As info to anyone still having this issue, this is the solution provided by Smartsheet Support. I will update if we can get add in working again after following these instructions.

Gia Thinh

Hi Jerod,

Yes, I'm experiencing the same issue. I've reported it to Smartsheet Support for Partners. You can also report it using the link below.

https://supportportal.smartsheet.com/s/

Joseph Friel

Yes, I am having the same issue for the past week. The link to my favorites is not working. Please fix soon!

Joseph Friel

Hello Smartsheet - Do you have an idea when this will be fixed? Sill not working!

Tobias Petschke

This needs to get fixed ASAP!!!

moniquecpl

I was having the same issue, and now the add-in will not work at all. I open it to add message to Smartsheet the box is blank. I tried deleting add-in and then adding again, but no change. Is anyone else having this issue?

MarkRichards

I'm having this exact issue. Tried multiple browsers and operating systems, just in case.

Introducing SmartSheet to the team. Having this add-on not work will not go over well.

Jerod Martin

Hi Everyone, I am running into the same issue with it now being a full outage. I am following Gia Thinh's advice and submitting a case with the "Smartsheet Support Partners" via this link

https://supportportal.smartsheet.com/s/

I would suggest submitting a case - will keep the group posted with any progress!

moniquecpl

@MarkRichards @Jerod Martin As info to anyone still having this issue, this is the solution provided by Smartsheet Support. I will update if we can get add in working again after following these instructions.

Adnan Syed

Same issue. blank screen when trying to launch the add-in on Outlook.

Legacy tokens are enabled as suggested by Smartsheets(Im the admin). Smartsheets is enabled org-wide for outlook.