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Smartsheet Community search doesn't appear to work

garyrevell23336
garyrevell23336 ✭
edited 12/09/19 in Archived 2017 Posts

Hi,

I've been doing some searches in the Community and have not been getting any hits when using words like "Project" , "Report" etc

Could be a browser problem (Firefox) or the search utility is not picking up the keywords.

Regards

Gary

SS search.JPG

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Comments

  • cjtucker
    cjtucker ✭
    edited 09/15/17

    Same issue here. The screenshot below is from Chrome, but I've also tried in IE and Microsoft Edge with the same result.

     

    Capture.JPG

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  • Juan Antonio Tena
    Juan Antonio Tena ✭✭✭

    getting the same thing and I am using google chrome browser. 

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  • Shaine Greenwood
    Shaine Greenwood Employee
    edited 09/15/17

    UPDATE: Our Website team was able to get Search working again, thanks for your patience!

    Hi All,

    Our Website team is aware of this issue and is working on a fix, although we don't have an ETA for when search will be back up and running.

    For now, I'd recommend using google search and narrowing the scope of the search to the site you're looking for with google's site: parameter. For example:

    site:community.smartsheet.com functions

    ...this will search the community site for the word "functions"

    Apologies for any inconvenience this has caused!

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