I've denied a request, how do I give feedback to let them know why?

SDSU

Where or how can I let the person know what they need to fix on their request from smart sheets? I thought a pop up would show up once I denied the request to provide details but that just completed the form

Paul Newcome

Whatever you need them to be. To more closely resemble an approval workflow, you would use a dropdown with the same Submitted / Approved / Declined type of options as well as a text/number column to allow for the reason(s) if any.

Andrée Starå

https://community.smartsheet.com/discussion/comment/473072#Comment_473072

That isn't the order of the sheet, but the form.

You have to change the order in the actual sheet.

Make sense?

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Paul Newcome

@SDSU It is based on the order of the columns in the sheet itself from left to right. Adjusting those should help you get the fields in the Update Request in the order you want.

Paul Newcome

You would need to set it up as an Update Request rather than an Approval.

SDSU

I see. If I change that, what would the options be? Update Request ; No Update needed?

Paul Newcome

Whatever you need them to be. To more closely resemble an approval workflow, you would use a dropdown with the same Submitted / Approved / Declined type of options as well as a text/number column to allow for the reason(s) if any.

SDSU

Thank you @Paul Newcome. Another quick question…when I receive the emailed automated fields response is there a way to rearrange them? I would like the E-SIGN to go at the bottom like it's on the actual form.

Andrée Starå

https://community.smartsheet.com/discussion/comment/472935#Comment_472935

Hi,

I hope you're well and safe!

The items in the email appear in the same order as in the sheet, so if you move them around, it will be reflected in the email.

Would that work/help?

I hope that helps!

Be safe, and have a fantastic day!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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SDSU

Hi @Andrée Starå

But it doesn't. Here is part of my sheet (the E-sign text is at the bottom) It appears all mixed in the email confirmation.

Andrée Starå

https://community.smartsheet.com/discussion/comment/473072#Comment_473072

That isn't the order of the sheet, but the form.

You have to change the order in the actual sheet.

Make sense?

✅ Remember! Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Awesome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

Paul Newcome

@SDSU It is based on the order of the columns in the sheet itself from left to right. Adjusting those should help you get the fields in the Update Request in the order you want.

SDSU

@Andrée Starå @Paul Newcome Thank you both!! Understood! :) Happy Monday!

Andrée Starå

https://community.smartsheet.com/discussion/comment/473137#Comment_473137

Happy to help!

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Paul Newcome

Happy to help. 👍️