Recipients not receiving alerts

System

This discussion was created from comments split from: Custom Certificate/File.

Louie

Reaching out again. I had my automation set up as unrestricted. I ask for 2 emails, 1 work email and the other is their personal. Why is it that I'm still getting the notification that some recipients aren't receiving alerts.

Michelle Choate 2

Could it be that your company restricts from sending messages outside your domain on your Smartsheet policies by the System Admin?

AliceVBH

We've encountered that issue on and off since October. It was a bug that was fixed, but we've experienced the issue since and Support said they were investigating it, we've experienced it again today.

It's worth getting in touch with support.