Attachments in Comments Do Not Flow into the Dynamic View Comment Nor Attachment Tab

Erin Horiuchi Green

Background
- An internal application has an alias as a support hub for Administrators.
- A Ticketing tool was built in Smartsheet with a Dynamic View for Requestors.
- Requestors can be the application Administrator, End User or Stakeholder.

Deficiency
- Administrators require proof that the internal application error experienced is now resolved.
- IT Auditors require proof of Developer change management per Company SOPs.

Short Term Resolution
- Developers upload screenshots on the Attachment tab. Not Comment tab.

Long Term Resolution Support Ticket 07975627
- After testing, confirmed deficiency and to submit a Feature Request.
- Hoping to get enough upvotes for Roadmap consideration. 🙏