Smartsheet to Salesforce Connector - Starting Over

robertDavis

I the SmartSheet Connector setup where it imports in using a two way sync with all the fields pointing from SmartSheet one direction to Salesforce. I need to start over so I tried to delete the record Id from the smartsheet column and run the workflow rule again. That was unsuccessful it just spun.

How do I start over with the SmartSheet importing into Salesforce? Thank you in advance.

robertDavis

@Michelle Choate 2 Thank you I will take a look.

Michelle Choate 2

Hello @robertDavis !!

Here is an article that might be a good resource to troubleshoot as well as suggestions for what to do in these situations. If this does not properly answer your questions, I am more than happy to jump on quick call on zoom to assist in trouble shooting and starting over. Link to my calendar in my signature below. 😊

https://help.smartsheet.com/learning-track/smartsheet-salesforce-connector/troubleshoot-smartsheet-salesforce-connector

robertDavis

@Michelle Choate 2 Thank you I will take a look.