I cannot upgrade smartsheet

BobbyMac72 · 03/01/25

I have a free trial and am trying to upgrade but I keep getting an error message to try again later. Does anyone have any suggestions?

Georgie · 03/04/25

Hi @BobbyMac72,

You can check your plan information within your account. To do so, click your Account icon > Plan Info (or Plan & Billing Info, if you’re the System Admin). You’ll then see the plan type you’re currently on. See this article for more details: Identify your Smartsheet plan and user type.

Regarding the error message you’re seeing when attempting to access/create a WorkApp, you’re seeing this because some features are available only to certain plans, and WorkApps are one of these features - they are available to users on Enterprise or Advance plans. In our help articles, we include a “Who can use this?” box at the top, that details which plan types the feature is available for. Check out the following articles for more information on WorkApps:

You can also take a look at our Pricing page to compare plans and see the features that are included or are available as add-ons for each plan type.

Hope that helps!

Georgie

KlausNoah · 03/02/25

Pic?

Georgie · 03/04/25

Hi @BobbyMac72,

Are you still having trouble with this? I’d recommend trying in different browsers and in a private/incognito window of your browser if you haven’t already tried this. If you’re still getting the error, you may need to contact our Support team to have them investigate and communicate with you via private channels.

However, if you can share a screenshot here of the error message you’re getting, we’ll be happy to take a look and see if we can share any further insight!

Thanks,

Georgie

BobbyMac72 · 03/04/25

This is the error message I am getting. I tried Firefox and Chrome browsers with the same result. I am thinking it is glitching out. This first appeared after I put in my payment info to upgrade. I never received a confirmation. I just check in the admin section under plan and billing. The Plan now says Pro. So I guess the payment was accepted. However, when I cling on view payment details or view receipts and history, this same error message appears. I will have to contact the support team. Thanks for the link!

Georgie · 03/04/25

@BobbyMac72,

No problem - glad to hear it sounds like the plan has been upgraded successfully.

You can also take a look at our Billing & Finance Customer Support Center for help with receipts.

Thanks,

Georgie

BobbyMac72 · 03/04/25

I thought it was upgraded successfully. I just tried to click on the WorkApp and it said upgrade required then had the same error as originally stated. This is a pic of the new error.

Georgie · 03/04/25

Hi @BobbyMac72,

You can check your plan information within your account. To do so, click your Account icon > Plan Info (or Plan & Billing Info, if you’re the System Admin). You’ll then see the plan type you’re currently on. See this article for more details: Identify your Smartsheet plan and user type.

Regarding the error message you’re seeing when attempting to access/create a WorkApp, you’re seeing this because some features are available only to certain plans, and WorkApps are one of these features - they are available to users on Enterprise or Advance plans. In our help articles, we include a “Who can use this?” box at the top, that details which plan types the feature is available for. Check out the following articles for more information on WorkApps:

You can also take a look at our Pricing page to compare plans and see the features that are included or are available as add-ons for each plan type.

Hope that helps!

Georgie

I cannot upgrade smartsheet

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