Email notifications not consistent

PM_Reeves
PM_Reeves ✭✭✭✭✭
edited 03/04/25 in Smartsheet Basics

Hi guys,

I have a sheet set up to notify a shared email account and my own when a new line is added. I get the notification, but the shared email doesn't. If I then trigger the notification on the specific line, both addresses get the notification.

Any ideas, as I'd really like to stop them coming to mine.

Paul Reeves. MBA, LSSBB

Best Answer

  • Naeem Ejaz
    Naeem Ejaz ✭✭✭✭✭
    Answer ✓

    Ensure that the automation permissions are set to "Unrestricted." If it's set to "Restricted," only people shared to the sheet will receive the notifications.

    Executive Manager PMO

    00923455332351

Answers

  • Naeem Ejaz
    Naeem Ejaz ✭✭✭✭✭
    Answer ✓

    Ensure that the automation permissions are set to "Unrestricted." If it's set to "Restricted," only people shared to the sheet will receive the notifications.

    Executive Manager PMO

    00923455332351

  • PM_Reeves
    PM_Reeves ✭✭✭✭✭

    Thanks @Naeem Ejaz,

    I've amended that setting. Be interested to know if it works correctly now, as surely that same rule should apply whether the email is triggered automatically or manually.

    Paul Reeves. MBA, LSSBB